Shipping policy

1. Where We Ship

We currently accept orders for the destinations below, subject to availability at checkout and applicable carrier restrictions. If a destination cannot be selected at checkout, we are not currently able to ship there.

“Business days” means Monday through Friday, excluding public holidays at the fulfillment location or destination. Delivery estimates are made in good faith and may be affected by carrier capacity, customs processing, weather, local holidays, or other events outside our reasonable control.

2. Order Processing

Orders are quality-checked and normally processed within 1–3 business days before dispatch. You will receive an order confirmation after purchase and a shipping confirmation with tracking information once your order has been handed to the carrier. Transit times above begin after dispatch and do not include processing time.

3. Shipping Charges and Customs

Available shipping methods, delivery estimates, and all applicable shipping charges are shown at checkout before payment. The checkout page controls the final shipping option and amount available for your destination and order.

If taxes, duties, or import-related charges apply to your order, the treatment of those charges will be shown at checkout or communicated by the carrier in accordance with the applicable destination rules. Please contact hi@domkaka.com with your order number if you have a question about a delivery-related charge.

4. Address Changes and Order Cancellations

We can only guarantee an address change or cancellation request made within 2 hours of purchase. Email us with your order number and “URGENT” in the subject line. After this window, we will still try to help where possible, but we cannot guarantee an order can be changed, cancelled, or intercepted once it enters fulfillment or has been dispatched.

5. Tracking, Delays, and Delivery Issues

Tracking is provided when available from the carrier. Please allow a reasonable period after dispatch for the first tracking scan to appear. If tracking has not updated for more than 7 business days, or you believe a parcel has been lost or damaged in transit, email us with your order number. We will review the shipment and, where appropriate, open a carrier investigation.

For a package marked as delivered but not received, please check with household members, neighbors, your building reception, and the carrier first. We will assist with a carrier claim where available. We will review delivery issues in line with this policy and any applicable consumer-protection rights.

6. Returns, Refunds, and Warranty

You may request a voluntary return within 30 days from delivery under our Return & Refund Policy. All Domkaka products are covered by our 1-Year Limited Warranty for qualifying manufacturing defects and functional failures under normal use. The warranty process and voluntary-return process have different rules; please review the applicable policy before sending an item back.

For delivery questions, email us. Our Customer Care team aims to respond within 3 business days.

7. Product Safety and Regulatory Information

Product-specific identity, intended use, safety warnings, charging or battery instructions, care instructions, and any applicable regulatory information are provided on the relevant product page, product label, packaging, or instructions supplied with the product. Read and follow those materials before use. Do not use a product if its safety warning or instructions are missing, damaged, or not understood; contact hi@domkaka.com for assistance.